Terms & Conditions

Welcome to Shilpsutram. By using our website or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.

1. Use of Our Website

You agree to use the Shilpsutram website only for lawful purposes.

You must provide correct and complete information when placing an order or creating an account.

2. Products & Product Information

We make every effort to show accurate product images, descriptions, colours, sizes, and other details on our website.

However, there may be small differences in colour, texture, finishing, or appearance due to photography, screen settings, and the manufacturing process.

Such minor differences do not necessarily mean that the product is defective.

3. Prices & Payments

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing or product information errors if they occur.

Orders are confirmed only after successful payment or confirmation of the selected payment method.

4. Order Confirmation & Cancellation

After placing an order, you will receive an order confirmation through the contact details provided by you.

We reserve the right to cancel an order in situations such as:

Product availability issues.
Incorrect pricing or product information.
Payment problems.
Suspected fraudulent or unauthorized activity.
Other genuine business or technical reasons.

If an order is cancelled after payment, the applicable refund will be processed according to our Return & Exchange Policy.

5. Shipping & Delivery

We work with delivery partners to ship your orders.

Delivery time may vary depending on your location, product availability, courier service, weather, or other circumstances beyond our control.

Once the order has been handed over to the delivery partner, delays caused by the courier may be outside our direct control.

6. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are handled according to our Return & Exchange Policy.

Please review that policy before placing an order.

For damaged, defective, or incorrect products, customers should follow the return process and provide the required information within the specified time.

7. Customer Information

You are responsible for providing accurate shipping, billing, phone, and email information.

Shilpsutram is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

8. Intellectual Property

All content on the Shilpsutram website, including product images, photographs, logos, text, graphics, designs, and other content, belongs to Shilpsutram or its respective owners.

You may not copy, reproduce, modify, publish, or use our content for commercial purposes without written permission.

9. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, or other service providers.

Your use of these services may also be subject to their own terms and policies.

10. Limitation of Liability

Shilpsutram will make reasonable efforts to provide accurate information and reliable services.

However, we are not responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, technical problems, natural events, or other external circumstances.