At Shilpsutram, we understand that sometimes you may need to cancel your order. We try to make the cancellation process simple and easy.
1. Order Cancellation
You can request to cancel your order before it is shipped.
To cancel your order, please contact us as soon as possible with your order number.
Once the order has been shipped or is already being prepared for dispatch, cancellation may not be possible.
2. Refund for Cancelled Orders
If your cancellation request is approved and payment has already been made, the eligible refund will be processed to your original source of payment.
Once the refund is approved, the amount will be credited within 4–5 working days.
The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
3. Orders Already Shipped
Orders that have already been shipped cannot normally be cancelled.
If you receive the product and it has a valid issue such as damage, defect, or receiving the wrong product, please refer to our Return & Exchange Policy.
4. Contact Us
For cancellation requests or any related questions, please contact us:
SHILPSUTRAM
Phone: +91 88669 59557
Email: support@shilpsutram.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM
We will do our best to assist you with your cancellation request.