Shipping Policy

At Shilpsutram, we work to make sure your order is packed carefully and delivered safely to you.

1. Order Processing

Once your order is confirmed, we begin processing and preparing it for shipment.

Orders are generally processed within 1–3 working days. Processing time may be longer for certain products, custom orders, or during busy periods.

2. Delivery Time

After your order is shipped, the delivery time may vary depending on your location and the courier service.

The estimated delivery time will be shown during the ordering process or communicated to you after your order is shipped.

Delivery may take longer in some areas due to weather, holidays, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be shown at the time of checkout before you place your order.

4. Order Tracking

Once your order has been shipped, we may provide you with a tracking number or tracking link, where available.

You can use the tracking details to check the status of your shipment.

5. Delivery Address

Please make sure that your shipping address, phone number, and other delivery details are correct when placing your order.

Shilpsutram may not be responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

6. Delayed or Failed Delivery

While we work with reliable delivery partners, some delays may occur due to weather, holidays, high shipment volumes, remote locations, or other circumstances beyond our control.

If your order is significantly delayed or shows a delivery issue, please contact us and we will assist you.

7. Damaged Package or Product

Our idols are carefully packed before shipping.

If your package appears damaged when delivered, please take photos or a video of the package before opening it and record a complete unboxing video.

If the product is damaged, defective, or incorrect, please contact us within 48 hours of delivery. For more information, please refer to our Return & Exchange Policy.