Privacy Policy

At Shilpsutram, we respect your privacy and care about the information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our website or purchase our products.

1. Information We Collect

We may collect information such as your:

Name
Phone number
Email address
Billing and shipping address
Order and purchase details
Payment-related information
Information shared with our customer support team

We collect only the information needed to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Send order and delivery updates.
Provide customer support.
Process returns, exchanges, and refunds.
Improve our website, products, and services.
Prevent fraud or unauthorized activities.
Send promotional messages if you have agreed to receive them.
Meet legal requirements.

3. Payment Information

Payments may be processed through third-party payment providers. Shilpsutram does not normally store your complete debit card, credit card, UPI, or banking details on its own servers.

Your payment information is handled according to the payment provider's security and privacy practices.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers such as delivery partners, payment providers, website service providers, and customer support services, or with government or legal authorities when required by law.

5. Cookies

Our website may use cookies to remember your preferences, keep items in your cart, understand website usage, improve performance, and provide relevant content or marketing.

You can manage cookies through your browser settings. Disabling cookies may affect some website features.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

7. Your Privacy Choices

Depending on applicable law, you may request access to, correction of, or deletion of your personal information. You may also choose to stop receiving promotional communications.

For any privacy-related request, please contact us.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, or social media platforms. Their own privacy policies will apply when you use those services.