At Shilpsutram, we carefully check every product before shipping it to you. We want you to receive your idol in good condition and as shown on our website.
However, if you receive a damaged, defective, or incorrect product, we are here to help.
1. When Can You Request a Return or Exchange?
You can contact us for a return or exchange if:
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You receive a damaged or broken idol.
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You receive the wrong product or a product different from what you ordered.
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The product has a manufacturing defect.
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The product is missing any item that was mentioned as included with the order.
Return or exchange requests must be made within 48 hours of delivery.
2. Unboxing Video is Required
As our products are delicate and can be damaged during transportation, we strongly recommend recording a complete unboxing video when opening your package.
The video should clearly show:
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The package from all sides before opening.
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The shipping label.
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The complete opening of the package.
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The condition of the product after opening.
For products damaged during shipping, an unboxing video may be required to process the claim.
3. How to Request a Return or Exchange
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please send:
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Your order number.
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Clear photos of the product.
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Photos of the packaging.
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A complete unboxing video, if available.
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A short description of the issue.
You can contact us at:
Phone: +91 88669 59557
Email: support@shilpsutram.com
Our team will review your request and guide you through the next steps.
4. Products That Cannot Be Returned
Returns or exchanges may not be accepted in the following cases:
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The return request is made after the allowed return period.
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The product has been damaged after delivery due to improper handling.
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The product has been modified, painted, repaired, or altered by the customer.
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The product has been used or damaged after delivery.
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Damage is caused by normal wear and tear.
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The product is returned without the original packaging.
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The product does not have a valid issue covered under this policy.
5. Exchange Process
If your return or exchange request is approved, we may provide a replacement product, subject to availability.
If the same product is not available, we may offer another suitable solution depending on the situation.
The replacement will be shipped after the returned product is received and checked by our team, where applicable.
6. Refund
If a replacement is not possible, a refund may be provided depending on the reason for the return and the outcome of our quality check.
Once the returned product is received by Shilpsutram and the refund is approved, the refund will be processed within 4–5 working days.
The refund will be credited to your original source of payment used to place the order.
The time taken for the amount to appear in your bank account or payment account may vary depending on your bank or payment provider.
7. Return Shipping
If the product is received damaged, defective, or incorrect and the claim is approved, Shilpsutram will guide you regarding the return process.
For returns that are not covered under this policy, the customer may be responsible for applicable return shipping charges.
8. Order Cancellation
If you want to cancel your order, please contact us as soon as possible.
Once an order has been shipped or is already being processed for dispatch, cancellation may not be possible.
9. Important Note for Handmade & Crafted Products
Our idols may have minor variations in colour, texture, finishing, or small details because of the manufacturing and finishing process.
Such minor variations are not considered defects and are not normally eligible for return or exchange.
These small differences are part of the individual character of the product.
10. Policy Changes
Shilpsutram reserves the right to update or change this Return & Exchange Policy when required.
Any changes will be updated on this page.
Contact Us
For any return, exchange, or product-related query, please contact us:
SHILPSUTRAM
Phone: +91 88669 59557
Email: social.shilpsutram@gmail.com
We are committed to providing you with a smooth and trustworthy shopping experience.